Inquire Support2018-10-30T16:38:04+00:00

INQUIRE SOFTWARE F.A.Q.

How Long Is My Recording Stored?2017-09-21T17:01:41+00:00

Recordings are securely stored for 10 years from the date they are archived. After this time you will have a choice of extending the storage or retrieving the files. Your files are available to you for retrieval or removal at anytime during your contract.

Can I View, Reformat, and Distribute the Recordings?2017-09-21T17:01:15+00:00

Yes, our Inquire Media Management System (MMS) allows you complete and flexible control of your recordings. Easy to use functions include editing, retractions, reformatting and distribution of the events all without disturbing the original recording.

Where Are the Recordings Stored?2017-09-21T17:00:30+00:00

Recordings are stored in a high level secure cloud environment. Available only to those you authorize.

How Can I Be Assured of a Chain of Custody?2017-09-21T16:59:11+00:00

Inquire Media Management System (MMS) tracks and maintains a record of every action associated with each recording, thus insuring a secure and accurate Chain of Custody.

Is It Possible To Have Multiple People View An Event?2017-09-21T16:58:25+00:00

Yes, not only can up to 4 others view and listen to the event, they can also participate. Inquire allows for audio interaction and a private chat feature.

Can Inquire Live Stream the Event?2017-09-21T16:57:44+00:00

Yes, both audio and video can be live streamed to the cloud for your authorized personnel to view via the web in real time from anywhere in the world.

Does The Recording Stay On The Device?2017-09-21T16:56:39+00:00

Never. Recordings are captured within the application not on your devices gallery. Once the event is marked completed, it is sent automatically to a secure location and completely removed from the recording device.

Is The Recording Secure?2017-09-21T16:55:52+00:00

Absolutely, recordings are encrypted at the highest levels of security standards and are compliant with HIPAA.

Am I Limited To My Device’s Camera and Microphone?2017-09-21T16:52:51+00:00

No, the Inquire App allows you to connect to external recording devices such as Bluetooth audio microphones and network or Wi-Fi cameras.

Does It Record Audio and Video?2017-09-21T16:51:18+00:00

Yes, you can set Inquire for audio only or audio and video recording.

How Much Does the Inquire Solution Cost?2017-09-21T16:43:35+00:00

Pricing is based on the number of events and is scalable. Please contact our sales department for specific pricing information.

Does the App Work on Both iOS and Android Devices?2017-09-21T16:50:27+00:00

Yes, the application is available both iOS and Android smart devices, such as smartphones and tablets.

Where Do I Go To Download The App?2017-09-21T16:38:05+00:00

The Inquire Apps are available at both the Apple App Store and the Google Play Store.

Is The Inquire App A Free Download?2017-09-21T16:30:51+00:00

Yes the Inquire IQ3 and Inquire MD are both free downloads.

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